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Carpet and Upholstery Cleaning Questions

These are commonly asked questions.  I have had people say that they have not had their carpets cleaned in 10 years or more because they have relied on myths and misconceptions.  The fact is that cleaning extends the life of your carpet and saves you the tremendous amount of money required to replace prematurely worn carpet.  Carpets cleaned on a regular basis provide a healthy, safe living environment for you and your family at the same time adding years of life to one of the larger investments in your home.  So the question is, how often should they be cleaned?  The answer can depend on several factors.  The chart below taken from the IICRC Reference Guide for Professional Carpet Cleaning can assist you in answering this all important question.




Will the technician vacuum before cleaning my carpet?

Yes, we will thoroughly vacuum all areas requested using our C.R.I. green label approved vacuum trapping 99.9% of allergens prior to cleaning.

Will the technician move my furniture?

We move most furniture like sofas, love seats, chairs, dining chairs, end tables, and coffee tables.

How long will it take for my carpet to dry?

The average dry time is 2 hours for moderate soil levels.  Highly soiled carpet may take up to 4 hours to fully dry.

Are the cleaning chemicals you use safe for my family and I?

Our green cleaning solution is completely safe and non-toxic, soap & detergent free, and contains no volatile organic compounds.

How long will it take for the technician to clean my carpet?

On average we can thoroughly clean up to 2,000 square feet of carpet in under 2 hours.

Will my stains come back after the cleaning?

Normal staining will not re-soil, if they do we offer a 30 day spot free guarantee.  If the spots return so do we at no additional charge.

How long should I wait before walking on the carpet?

Your carpet fibers will be fairly damp following the cleaning service, you can walk on the carpet with clean house shoes or clean socks.




How Long will it take to clean my upholstery?

On average we can complete an 8ft sofa in under 1 hour.  Sofa sectionals depending on the size and soil level may take up to 3 hours.

Will you clean my pillows as well?

Yes, we will clean the pillows that are part of the upholstery.

Will you move my upholstery when you clean it?

We move all upholstery that will be cleaned, we clean every square inch of the fabric.

How long will my upholstery take to dry?

The average dry times for upholstery ranges between 8-16 hours.

Can you remove the urine odor from my upholstery?

In most cases we can fully remove any odor from upholstery including, urine, vomit, feces and body odor.

Do you apply some sort of fabric protector post cleaning?

We do offer upholstery protector once the cleaning is finished.



Traffic Soil Rating Carpet Owner / Maintainer Professional Carpet Cleaner / Restorer
  Vacuuming Spot Cleaning Heavy-Use Area Cleaning Restorative Cleaning
Light Soil 1x per week Daily or as soon as spots are noticed Traffic areas every 12 to 18 months Every 2 years or per manufacturer warranty.
Normal Soil
(Families With children, elderly).
1x per week Daily or as soon as spots are noticed Traffic areas every 6 to 12 months Annually
Heavy Soil
(Families With Pet and smoking)
2 to 4x per week Daily or as soon as spots are noticed Traffic areas every 3 to 6 months Semi Annualy
(2 x Annually)
Extreme Conditions
(Large Families, Multiple Pets).
Daily Daily or as soon as spots are noticed Traffic lanes every 2 - 3 months Quarterly
(4 x Annualy)

Did you know that according to the Institute of Inspection, Cleaning and Restoration (IIRC) you should have your carpets cleaned AT LEAST 1 TIME PER YEAR depending on the amount of traffic?  The IICRC is a professional association that trains & monitors cleaning technicians throughout the United States.  To help you decide how often your carpets need to be cleaned, I have included a graph from the IICRC S100 book.

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